YOU SHOULD...

1. Exchange particulars of involved parties including Name, NRIC/FIN, Telephone Number, Address and Insurer. Take note of the vehicle numbers and do take digital photographs (e.g. MMS) of your accident vehicle which can be included during e-filing of accident reports later

2. Call your insurer's hotline for a tow truck or for further advice on the accident

3. Report and bring your accident vehicle (whether damaged or not) to the approved reporting centres / authorised workshops within 24 hours or by the next working day.

4. For a list of approved reporting centres / authorised workshops, please check out your policy documents or refer to Westing for assistance

4. Avoid all unauthorised tow-truck operators or repair workshops.

THE BENEFITS OF REPORTING...

By reporting the accident within the stipulated time, you not only enjoy hassle-free and quality-certified repair services provided, you will also avoid potentially higher costs from exaggerated claims

REMEMBER
All accidents must be reported to your insurer within 24 hours or by the next working day with your accident vehicle, no matter how trivial or even if there is no visible damage, and irrespective of whether you are claiming from any insurers or third parties


SHOULD YOU FAIL TO REPORT THE ACCIDENT...

Should you fail to report to your insurance company with your accident vehicle, you may find yourself in a position of having your claims prejudiced or declined later by them. Failure to comply with the new policy condition will be seen as being 'in breach' of the policy terms and conditions and this will allow the insurer to discharge its liability in this matter. This means that the insurance company will have no liability to pay the claim.

Any non-compliance of this Policy Condition will also result in a loss of your No Claims Discount upon renewal of your policy


CAN I STILL USE IDAC?

The Framework does not mean the end of Independent Damage Assessment Centres (IDAC). There is no change to the process at IDAC currently used by some insurers. If in doubt, you are advised to check with us on the use of IDAC